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Privacy policy

The Website Privacy Policy

This Personal Data Privacy Policy (hereinafter referred to as the Privacy Policy) applies to all information about the User posted on the Internet resources of SmartCard-Service JSC at the following addresses:

www.scserv.ru, the Website of SmartCard-Service JSC (hereinafter – the Website) and 

https://support.scserv.ru, the portal of the United Service Center (hereinafter - the Portal),

which the administration of the Website and the Portal and the responsible employees of the company can receive while the User is using the Website and / or the Portal, their services, programs and products.

Using the services of the Website and / or the Portal means the unconditional consent of the User with this Policy and the conditions for processing their personal information specified in it; in case of disagreement with these conditions, the User should refrain from using the Services.

1. GENERAL PROVISIONS

1.1. Under this Policy, the personal information of the User is related to:

1.1.1. Personal information that the User provides about themselves when registering (creating an account) or using the Services, including the personal data of the User. Information required for the Services to be provided is marked in a special way. Other information is provided by the User at their own discretion.

1.1.2. Data automatically transmitted to the services of the Website and / or Portal while using the software installed on the User’s device, including IP address, cookie data, information about the User’s browser (or another program that gives access to the Services), technical specifications of the equipment and software used by the User, date and time of the access to the services, addresses of requested pages and such other information.

1.1.3. Other information about the User, that can be processed under the Agreement on the Use of the Website and the Portal.

1.1.4. This Privacy Policy applies only to the Website and the Portal and does not control nor is responsible for third-party Websites which the User can visit by clicking on the links available on Website and Portal.

2. PURPOSES OF PROCESSING USERS’ PERSONAL INFORMATION 

2.1. The Website and the Portal only collect and store personal information that is necessary for providing services or fulfilling agreements and contracts with the User, except when the law provides for the mandatory storage of personal information for a period specified by law.

2.2. The User’s personal information is processed by the Website and the Portal for the following purposes:

2.2.1. Identifying the User registered on the Portal for using their personal information by the Customer Support System of SmartCard-Service JSC.

2.2.2. Providing the User with access to the personalized resources of the Portal.

2.2.3. Establishing feedback with the User, including sending notifications, requests regarding the use of the Website and / or the Portal, providing services, consultations, processing of requests and applications from the User.

2.2.4. Determining the location of the User to ensure security and prevent fraud.

2.2.5. Confirming the accuracy and completeness of personal data provided by the User.

2.2.6. Creating an account on the Portal for sending requests, communicating with the Customer Support and gaining access to the personal resources of the Portal, if the User has agreed to create an account.

2.2.7. Notifying the Portal User about processing Requests created on the Portal and changes to the elements of the Portal as part of regular mail notifications from the Customer Support System of SmartCard-Service JSC. The number of notifications may vary during the operation of the Portal.

2.2.8. Providing the User with effective customer and technical support in case of problems related to the use of the Website and / or the Portal or other issues related to the activities of SmartCard-Service JSC.

2.2.9. Carrying out promotional activities with the consent of the User.

3. TERMS OF PROCESSING USERS’ PERSONAL INFORMATION 
AND ITS TRANSFER TO THIRD PARTIES

3.1. The Website and the Portal store personal information of Users in accordance with the internal regulations of specific services.

3.2. Regarding the User’s personal information, its confidentiality is maintained, except for cases when the User voluntarily provides information about themselves to be publicly accessible by an unlimited number of people. When using certain services, the User agrees that a certain part of their personal information becomes publicly accessible.

3.3. The Website and / or Portal is entitled to transfer the User’s personal information to third parties in the following cases:

3.3.1. The User has agreed to such actions.

3.3.2. The transfer is necessary for enabling the User to use a certain service or for fulfilling a specific agreement or contract with the User.

3.3.4. The transfer is required by the Russian or other applicable legislation under a procedure established by law.

3.3.5. In case of sale of the Website and / or the Portal, all obligations to comply with the terms of this Policy with respect to personal information received by the acquirer are transferred to the acquirer.

3.4. The processing of the User’s personal data is carried out without any time limit by any legal means, including using personal data information systems with automation tools or without such tools. Processing of Users’ personal data is carried out in accordance with Federal Law of July 27, 2006 N 152-FZ "On Personal Data"<1>.

3.5. In case of loss or disclosure of the personal data, the Website and / or Portal Administration informs the User about the loss or disclosure of the personal data.

3.6. The Administration of the Website and the Portal takes the necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, as well as from other illegal actions of third parties.

3.7. The Administration of the Website and the Portal together with the User takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s personal data.

4. OBLIGATIONS OF THE PARTIES

4.1. The User shall:

4.1.1. Provide information on the personal data necessary for using the Website and / or Portal.

4.1.2. Update the provided information on the personal data in case of change of this information.

4.2. The administration of the Website and Portal shall:

4.2.1. Use the received information solely for the purposes specified in this Privacy Policy.

4.2.2. Ensure the confidential information is kept in secret, not to disclose it without the User’s prior written permission, as well as not to sell, exchange, publish or disclose the User’s personal data in any other possible way, except as stipulated in this Privacy Policy.

4.2.3. Take precautions to protect the confidentiality of the User’s personal data in accordance with the procedure usually used to protect this kind of information in existing business transactions.

4.2.4. Block the personal data related to the relevant User from the moment of being contacted or requested by the User or their legal representative or authorized body responsible for protection of rights of personal data subjects for the period of verification in case of revealing inaccurate personal data or illegal actions.

5. RESPONSIBILITY OF THE PARTIES

5.1. The Administration of the Website and the Portal, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the misuse of personal data, in accordance with the legislation of the Russian Federation.

5.2. In case of loss or disclosure of confidential information, the Website and Portal Administration is not responsible if this confidential information:

5.2.1. had been publicly accessible before it was lost or disclosed.

5.2.2. was received from a third party until it was received by the Website and Portal Administration.

5.2.3. was disclosed with the consent of the User.

6. DISPUTE SETTLEMENT

6.1. Before filing a lawsuit to settle disputes arising between the User of the Website and / or the Portal and the Website and Portal Administration, a claim (a written proposal for a voluntary settlement of the dispute) is required.

6.2. The recipient of the claim shall notify the claimant in writing of the results of the consideration of the claim within 30 calendar days from the date the claim was received.

6.3. If an agreement is not reached, the dispute will be referred to the court in accordance with the current legislation of the Russian Federation.

6.4. The current legislation of the Russian Federation applies to this Privacy Policy and the relationship between the User and the Administration of the Website and Portal.

7. ADDITIONAL TERMS

7.1. The Administration of the Website and the Portal has the right to make changes to this Privacy Policy without the consent of the User.

7.2. The new Privacy Policy comes into force from the moment it has been posted on the Website and the Portal, unless otherwise provided by the new version of the Privacy Policy.

7.3. All suggestions or questions regarding this Privacy Policy should be sent to reception@scserv.ru.

7.4. The current Privacy Policy is available on the Website.

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Additional information:

<1> According to part 5 of Art. 18 of the Federal Law of July 27, 2006 N 152-FZ "On Personal Data" when collecting personal data, including via the information and telecommunication network Internet, the operator shall ensure the recording, systematization, accumulation, storage, clarification (updating, change), retrieval of personal data of citizens of the Russian Federation using databases located on the territory of the Russian Federation, with the exception of the cases referred to in paragraphs 2, 3, 4, 8 parts 1 of Art. 6 of the Federal Law of July 27, 2006 N 152-FZ "On Personal Data".